Purpose:

We are committed to respecting concerns regarding privacy and will process all personal information in alignment with the prescripts of

POPIA and any further prevailing privacy legislation.

All personal information furnished collected and processed by us regardless of form or medium shall be processed in accordance with

the provisions set out hereunder.

Collecting Personal Information:

We endeavour to collect and process information, which has been collected directly from data subjects. 

Generally, the processing of your personal information is necessary for purposes set out below and we will therefore only request

information that is relevant and necessary for such processing. Failure to provide this personal information could prevent or cause a

delay in the fulfilment of these obligations.

We collect and process the following information:

*This policy excludes personal information collected from employees, which shall be subject to a separate agreement.

Legal basis for the processing

We, and service providers we engage, process data subjects’ personal information exclusively for the following purposes:

Consent:

We will process your personal information where you have expressly consented to the processing thereof. For example:

• in the form of specific consent; or
• if you contact us using our contact form.

To Comply with Contractual Obligations:

We will carry out administrative activities which includes but is not limited to liaising with data subjects (telephonically or via email)

for invoicing, collecting payments and delivery of services or for any other purposes related to the our contractual obligations to the

data subject.

To Comply with Legal Obligations:

Personal information is also collected and processed in order to comply with any legal obligation imposed on us, which includes but is

not limited to our duty to monitor and provide notification.

In Pursuit of our legitimate interests or that of any third parties:

We may process your data where necessary to pursue our legitimate interests or the legitimate interests of third parties. This includes

but is not limited to:

• Enforcement of legal claims and defence in legal disputes;
• Prevention and investigation of criminal acts;
• Preservation of IT security and IT operations.

Access to Records

We may disclose your personal information to employees, service providers, business partners and third parties or our business

partners who assist us in delivery of services you and/or where required in the public interest that we do so. Where required, we

have agreements in place to ensure that they comply with these privacy terms.

You consent to us disclosing your personal information obtained from you with:

• third parties for the purposes listed above;
• other companies or entities requiring access for public safety purposes, but only where you have not objected to such sharing;
• where we have a duty or a right to disclose in terms of law or industry codes;
• where we believe it is necessary to protect our rights;
• We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorised access

    and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to

    ensure that your personal information is secure;

• acceptable usage of personal information;

When we contract third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal

information that we remain responsible for, is kept secure.

We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection

as we are obliged to.

Collection of Information by “Cookies”:

You are aware that information and data is automatically collected through the standard operation of the Internet servers and through

the use of “cookies.” “Cookies” are small text files a Website can use to recognise repeat users, facilitate the user’s ongoing access to

and use of the Website and allow a Website to track usage behaviour and compile aggregate data that will allow content improvements

and targeted advertising. Cookies are not programs that come onto your system and damage files. Generally, cookies work by assigning

a unique number to you that has no meaning outside the assigning site. If you do not want information collected through the use of 

cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note

that cookies may be necessary to provide you with certain features (e.g., customised delivery of information) available on our website. 

Security Safeguards:

We will: 

1. treat your personal information as strictly confidential;

2. take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or

    unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access; 

3. promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information; 

4. provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable request; and

5. We will not retain your personal information longer than the period for which it was originally required, unless we are required by law to do so, or you

    consent to us retaining such information for a longer period. 

ALTHOUGH WE TAKE THE AFOREMENTIONED PRECAUTIONS IN PROTECTING YOUR PERSONAL INFORMATION, WE SHALL HOWEVER NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION IF

OUTSIDE OUR REASONABLE CONTROL.

Minors:

We do not intentionally collect personal information from minor children. If you are the parent or guardian and believe we are processing said information

please contact us at the address set out below and request the deletion thereof.

Retention of Records

The criteria used to determine the period of storage of personal information is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfilment of the contract or the initiation of a contract.

Your rights:

You have the right at any time to:

1. access your personal data by sending a written request to our information officer who’s contact details are set out below.
2. request us to correct or supplement any of your personal data which we will undertake as soon as practicable.  
3. request the return or destruction of personal information. We will consider your request in light of any other laws or regulations prohibiting us from         destroying your personal data; and
4. lodge a complaint with us.

In order to comply with any request received, we may require proof of identity.

Contact Us:

All enquiries must be addressed to the information officer, who can be contacted via email at cindy@armourguard.co.za.

If you are not satisfied with our response to your query, you may approach the following regulatory body for further assistance:

THE INFORMATION REGULATOR (SOUTH AFRICA) SITUATE AT: JD HOUSE, 27 STIEMENS STREET, BRAAMFONTEIN, JOHANNESBURG, 2001.

COMPLAINTS: POPIAComplaints@inforegulator.org.za

GENERAL QUERIES: enquiries@inforegulator.org.za